Terms of service

1. Publisher

The service is published by Belarfaoui Zakaria, sole proprietor (Entrepreneur Individuel), registered office B15, 10 Rue Hortense, 33100 Bordeaux, France, SIRET 838 779 270 00027, hereinafter "the Publisher" or "SuperLoc".

2. Service description

SuperLoc is a software-as-a-service (SaaS) platform intended for car rental professionals. The service includes: a back-office for fleet, booking, customer, payment, and document management; a branded public website per agency; integration with messaging and payment services. The service is intended for professionals (B2B); it is not intended for consumers.

3. Registration

To use the service, the user must create an account by providing accurate information. The user undertakes to keep the information up to date and to maintain the confidentiality of their credentials. They are responsible for all activity carried out under their account.

4. Subscription, billing, and pricing

Access to the service is provided either free of charge, or under a paid subscription whose terms are specified at signup. The Publisher applies the franchise en base de TVA (Art. 293 B of the French General Tax Code): no VAT is applied to invoices. Prices may be revised with one (1) month's prior notice; the user may then terminate without charge before the new pricing comes into force.

5. Acceptable use

The user undertakes:

• to use the service only for lawful purposes and in compliance with applicable regulations;
• not to upload content infringing the rights of third parties (intellectual property, privacy, image rights);
• not to attempt to access systems or accounts that are not their own, nor to disrupt the service;
• not to use the service to send unsolicited communications;
• to comply with their own GDPR obligations as data controller of their customers' data.

6. User content

The user retains ownership of the content uploaded to the service (vehicle photos, customer data, etc.). They grant the Publisher a non-exclusive license to host, replicate, and display this content for the strict purpose of operating the service. The Publisher does not access this content except for technical maintenance, fraud detection, or legal requirement.

7. Personal data and sub-processing

When the user processes personal data on the service (e.g., their customers' data), the Publisher acts as a data processor on behalf of the user (data controller). The terms of this sub-processing — security measures, sub-processors, mutual assistance — are set out in the data processing agreement (DPA) available on request at [email protected]. Personal data of the user themselves (account holder) is processed in accordance with the privacy policy.

8. Third-party services

The service integrates with third parties (Meta WhatsApp Business, Stripe, Google Gemini, etc.). Their use is governed by the respective terms of those services. The Publisher cannot be held liable for service interruptions or modifications by these third parties.

9. Availability

The Publisher uses reasonable efforts to ensure the service is accessible 24/7 but does not guarantee uninterrupted availability. Maintenance windows and technical incidents may temporarily affect the service. Critical incidents are reported by email.

10. Intellectual property

The platform's source code, interface, brands, and documentation are the exclusive property of the Publisher. No transfer of intellectual property rights is granted by these terms. The user only obtains a personal, non-exclusive, non-transferable license to use the service for the duration of the contract.

11. Liability

The Publisher is liable for direct damages caused by their proven gross or willful negligence. The Publisher's total cumulative liability is limited to the sums paid by the user during the twelve (12) months preceding the triggering event. The Publisher cannot be held liable for indirect damages (loss of business, loss of customers, loss of data after the user's failure to back up). These limitations do not apply to bodily harm, personal-data breaches caused by the Publisher's gross negligence, or any other case where the law prohibits limitation.

12. Termination

The user may close their account at any time from "Settings → Account → Delete my account". The Publisher may suspend or terminate access in case of material breach of these terms, with prior notice except in cases of serious breach. Termination triggers an export window of thirty (30) days during which the user may retrieve their data; beyond this period, data is deleted in accordance with the privacy policy.

13. Modifications

These terms may be updated. Material modifications are notified by email at least thirty (30) days before they come into force. Continued use of the service after this period constitutes acceptance.

14. Applicable law and jurisdiction

These terms are governed by French law. In case of dispute, the parties shall first attempt to find an amicable solution. Failing that, the courts of Bordeaux have exclusive jurisdiction, subject to mandatory rules of jurisdiction to the contrary.

15. Contact

For any question concerning these terms: [email protected].